Basic information:

Company: Utilitywise Prag

Field: Customer Service

Job Type: Full time

Posted on: 16.05.2019

Salary:

Negotiable salary

Digital Tourism Specialist with German

Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them, while optimising the quality of their listings and increasing their ROI.


Main Responsibilities

  • Calling the German market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
  • Correctly match the best product to the customer’s specific needs.
  • Nurture clients throughout the sales process, from start to close.
  • Provide customers with an excellent sales experience and build long-term business relationships.
  • Use an array of systems and tools to provide best-in-class service.
  • Meet the daily/weekly personal and team targets.
  • Stay up to date on vacation rental market trends.
  • Maintain an understanding of the holiday rental marketplace including competitors.
  • An average of 100 short calls (inbound & outbound) per day – NO COLD CALLS
  • Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile


  • Native level proficiency of the German language
  • 1 year relevant experience in sales/ pre-sales/ tele-marketing/ lead generation or similar position
  • Excellent telephone manner
  • Knowledge/experience of the travel and tourism industry
  • Strong interpersonal communication skills and a customer-centric approach
  • Ability to work independently, proactively identify complexities, and maintain ownership of issues
  • Ability to self-direct, as necessary, and make good judgments based on information available
  • Familiar with or able to learn multiple internal systems
  • Solid understanding of Internet technologies
  • Strong written and verbal communication skills
  • Desire to succeed

We Offer You

  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend shifts
  • 5 000CZK monthly performance-based bonus (paid monthly)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

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